TERMS & CONDITIONS

  1. All new reservations made online will require payment of 50% deposit within 48 hours to secure the booking. If no deposit payment is received, the reservation will be cancelled without any further notice.
  2. The availability information is updated real-time (unless interrupted by technical difficulties) between our reservation system and the website. As Sheri’s Lodge & Backpackers accepts reservations on a first-come-first-served basis we cannot guarantee that accommodation clients saw as available online will still be available by the time a reservation is attempted.
  3. Downgrading (reducing the total value) of a reservation made here could result in modification fees. These are calculated on the difference between the reservation cost before and after the changes were made. Downgrading:
    • 6 days or less prior to arrival (or after arrival) will result in a 100% modification fee
    • 7 to 14 days before arrival will result in a 70% modification fee
    • 15 to 30 days before arrival will result in a 40% modification fee.
    • 90 to 31 days before arrival will result in a 10% modification fee.
    • If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees.
  4. Cancelling a reservation made here could result in cancellation fees. These are calculated on the total value of the reservation that was cancelled. Cancelling:
    • 6 days or less prior to arrival (or not arriving at all) will result in a 100% cancellation fee
    • 7 to 14 days before arrival will result in a 70% cancellation fee
    • 15 to 30 days before arrival will result in a 40% cancellation fee.
    • 90 to 31 days before arrival will result in a 10% cancellation fee.
    • If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees.
    • Should the reservation not be taken up on the arrival date the accommodation will be held until 09:00 the following day after which the reservation will be cancelled.
  5. Online payments are processed in South African Rand. All transactions, including refunds, are calculated at the current exchange rates.
  6. Guests may consider postponing a reservation (at same or higher cost and subject to availability) as alternative to cancellation. Guests will be required to pay the full amount for the booking, also guests will be required to pay in the difference should reservation cost increase as a result and if reservation cost decreases the booking will be subject to the rules that apply for downgrading a reservation (see above). Note that any subsequent cancellation or downgrading will consider the initial reservation arrival date to calculate modification or cancellation charges. 
  7. A reservation may not be postponed more than once, this will be considered a cancellation the initial reservation arrival date will be considered to calculate cancellation charges. 
  8. Modification and cancellation charges may be levied on any reservations amended or cancelled, irrespective of the channel through which the reservations were originally made.
  9. Sheri’s Lodge & Backpackers does not recommend booking different accommodation types in over consecutive dates as this creates problems. Guests who decide to book different accommodation types over consecutive dates must understand that they would need to move from one unit to another and they must take note of check-in and check-out times, which will apply.
  10. South African Senior Citizens who would like to make use of specially reduced pensioner Senior Citizen rates, have to book via email book@sherislodge.co.za to make or amend their reservations and request such rates. 
  11. The reservation is only guaranteed once you’ve received a confirmation e-mail from Sheri’s Lodge & Backpackers reservations.
  12. Sheri’s Lodge & Backpackers retains the right to change any tariffs, services or rules without prior notification.
  13. Our online reservations system makes use of, and requires, JavaScript and Cookie technologies.
  14. Guests entering the property will be required to sign a document indemnifying Sheri’s Lodge & Backpackers against any claim, action, judgment, costs and / or expenses which may be made against Sheri’s Lodge & Backpackers.
  15. Please be sure to read our Privacy Policy.